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Adam (ID: BU1): Hello TIB
Adam (ID: BU1): How may I help you today?
Adam (ID: BU1): Hi!
TIB: I just had a quick question about to see if there is any news about the Longhorn Network and if it will be carried by Dish?
Adam (ID: BU1): I'm sorry, it doesnt appear DISH Network carries this channel. I can submit a channel request on your behalf if this is something you would like to subscribe to in the future. These requests are sent to our programming department for consideration.
TIB: well, obviously Dish does not carry it at the moment, considering it hasn't gone on the air yet, but it is supposed to be on air on Friday. Do you know if Dish is going to carry this channel? If not, then I will be switching my service to someone who will.
Adam (ID: BU1): Your satisfaction is very important to us, so I would like to transfer you to an account specialist for further assistance. Is it alright if I transfer you?
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You have been successfully transferred to Thiana (ID: LCA) with the Loyalty department.
Thiana (ID: LCA): I will be handling your request today. Please give me a moment to access your account and review your conversation with the previous agent.
Thiana (ID: LCA): Your patience is greatly appreciated.
Thiana (ID: LCA): Hello TIB, I see you were chatting about the Longhorn Network. I will be happy to assist you. At this time we don't have any information if Dish Network will be carrying the channel. I would be happy to submit a programming request form for you.
TIB: that would be fine. i was hoping to get more information on it. I have seen that time warner cable is going to carry the channel. I just want Dish to know that if they don't carry it, then I will be making a switch to a company that will be carrying it and that is the reason.
Thiana (ID: LCA): I understand. I have had a few customers contact us already about the channel. So I am sure we will have information available soon.
TIB: especially after the fiasco with Fox last year, my patience with Dish has run thin
Thiana (ID: LCA): I understand.
TIB: well thank you for your time
Thiana (ID: LCA): Thank you for chatting with Dish Network, have a wonderful day.